| TELEPHONE RESERVATION |
50 |
SATISFACTORY |
| ARRIVAL & CHECK IN |
50 |
SATISFACTORY |
| LUGGAGE ON ARRIVAL |
25 |
POOR |
| CAR PARKING |
74 |
GOOD |
| ROOM |
72 |
GOOD |
| ROOM SERVICE - FOOD & BEVERAGE |
69 |
GOOD |
| ROOM SERVICE - SERVICE PERFORMANCE |
65 |
SATISFACTORY |
| BREAKFAST (IN ROOM) - FOOD & BEVERAGE |
75 |
GOOD |
| BREAKFAST (IN ROOM) - SERVICE PERFORMANCE |
40 |
POOR |
| BREAKFAST (IN RESTAURANT) - FOOD & BEVERAGE |
72 |
GOOD |
| BREAKFAST (IN RESTAURANT) - SERVICE PERFORMANCE |
69 |
GOOD |
| CONCIERGE |
45 |
SATISFACTORY |
| HOUSEKEEPING |
76 |
VERY GOOD |
| RESTAURANT - FOOD & BEVERAGE (NON BUFFET MEAL) |
86 |
EXCELLENT |
| RESTAURANT - SERVICE PERFORMANCE (NON BUFFET MEAL) |
84 |
EXCELLENT |
| BUSINESS CENTRE |
42 |
SATISFACTORY |
| HOTEL BAR |
72 |
GOOD |
| PUBLIC TOILETS |
60 |
SATISFACTORY |
| HOTEL SECURITY |
70 |
GOOD |
| LUGGAGE ON DEPARTURE |
46 |
SATISFACTORY |
| CHECK OUT |
44 |
SATISFACTORY |
| HOTEL ACCOUNT |
65 |
SATISFACTORY |
| HOTEL STAFF |
42 |
SATISFACTORY |