OVERALL PRAISE® RATING
68.34 good
|
|
CUSTOMER SERVICE 68.77 good |
|
FACILITIES & INCLUSIONS 58.93 satisfactory |
|
ROOM SATISFACTION 68.05 good |
|
FOOD & BEVERAGE 78.85 very good |
|
SECURITY & SAFETY 59.78 satisfactory |
| TELEPHONE RESERVATION |
67 |
GOOD |
| ARRIVAL & CHECK IN |
89 |
EXCELLENT |
| LUGGAGE ON ARRIVAL |
20 |
POOR |
| CAR PARKING |
50 |
SATISFACTORY |
| ROOM |
68 |
GOOD |
| ROOM SERVICE - FOOD & BEVERAGE |
92 |
EXCELLENT |
| ROOM SERVICE - SERVICE PERFORMANCE |
70 |
GOOD |
| BREAKFAST (IN ROOM) - FOOD & BEVERAGE |
85 |
EXCELLENT |
| BREAKFAST (IN ROOM) - SERVICE PERFORMANCE |
80 |
VERY GOOD |
| BREAKFAST (IN RESTAURANT) - FOOD & BEVERAGE |
71 |
GOOD |
| BREAKFAST (IN RESTAURANT) - SERVICE PERFORMANCE |
73 |
GOOD |
| CONCIERGE |
55 |
SATISFACTORY |
| HOUSEKEEPING |
78 |
VERY GOOD |
| RESTAURANT - FOOD & BEVERAGE (BUFFET MEAL) |
73 |
GOOD |
| RESTAURANT - SERVICE PERFORMANCE (BUFFET MEAL) |
80 |
VERY GOOD |
| BUSINESS CENTRE |
55 |
SATISFACTORY |
| HOTEL BAR |
70 |
GOOD |
| PUBLIC TOILETS |
65 |
SATISFACTORY |
| HOTEL SECURITY |
60 |
SATISFACTORY |
| LUGGAGE ON DEPARTURE |
67 |
GOOD |
| CHECK OUT |
66 |
GOOD |
| HOTEL ACCOUNT |
72 |
GOOD |
| HOTEL STAFF |
65 |
SATISFACTORY |
| FEATURES FACTS & FIGURES |
The Hotel Grand Chancellor is located on Cameron Street.
Launceston is the second largest city in Tasmania. The Queen Victoria Museum and Art Gallery, Macquarie House, Penny Royal World and Cataract Gorge are only some of the many attractions to be seen whilst in the Launceston area. Also worth a visit is the Boags Brewery or Sea Horse World and Platypus House located a short drive at Beauty Point.
The Hotel features 165 rooms.
Guests have a choice of Deluxe Twin Room, Deluxe King, Spa King, Superior Rooms, Executive Suites or One State and One Royal Suite on the 6th floor.
Distance from Launceston airport: 15KM / 9MI |
|
| 24 hour Front Desk |
Yes |
|
| Car Parking |
Yes |
|
| - On Site |
Yes |
|
| - Off Site |
N/A |
|
| - Security |
No |
|
| - Undercover |
No |
|
| Valet Parking Available |
No |
|
| Porterage Available |
Yes |
Reception Staff Will Assist When Asked |
| Disabled Facilities |
Yes |
One Room Available, Called The Sac Room |
| Non-smoking Floors |
Yes |
Entire Hotel Is Non Smoking |
| Lift/Elevator |
Yes |
|
| Restaurant |
Yes |
The Avenue Restaurant |
| Bar/Lounge |
Yes |
The Piano Bar |
| Room Service |
Yes |
24 Hour Room Service |
| Concierge |
Yes |
Services Offered By Reception Staff |
| Day Spa & Health Club |
No |
|
| Gym/Fitness Room |
No |
|
| Swimming Pool |
No |
|
| - Heated |
N/A |
|
| - Indoor |
N/A |
|
| - Outdoor |
N/A |
|
| Spa |
No |
|
| - Heated |
N/A |
|
| - Indoor |
N/A |
|
| - Outdoor |
N/A |
|
| Sauna |
No |
|
| Club Floor |
No |
18 Superior Rooms Available On The 6th Floor |
| Business Centre |
Yes |
|
| Internet Facilities |
Yes |
Wireless Internet Available In Public Areas & Broadband In The Business Centre |
| Conference & Meeting Facilities |
Yes |
|
| Dry Cleaning/Laundry Service |
Yes |
|
| Room Type |
King Room |
| Room Description |
5004 |
| Tea Cofee Making Facilities |
Yes |
|
| Mini Bar |
Yes |
|
| Air Conditioning |
Yes |
|
| - Reverse Cycle |
No |
Separate Heating & Cooling Systems |
| Opening Windows |
Yes |
All Rooms Have Opening Windows |
| Balcony |
No |
|
| Writing Desk |
Yes |
|
| Internet Access |
Yes |
Broadband Access Available |
| Television |
Yes |
|
| In House Movies |
Yes |
|
| Pay/Cable television Channels |
Yes |
|
| Compact Disk Player |
No |
|
| DVD Player |
No |
|
| VCR Player |
No |
|
| Playstation |
No |
|
| Clock |
Yes |
|
| Radio |
Yes |
|
| In Room Safe |
No |
|
| Bath |
Yes |
|
| Spa Bath |
No |
|
| Separate Shower |
No |
Shower Located Over Bath |
| Hairdryer |
Yes |
|
| Bathrobes |
No |
|
| Scuffs |
No |
|
| Ironing Equipment |
Yes |
Steam Iron & Ironing Board |
| Kitchen Facilities |
|
|
| - Full Kitchen |
No |
|
| - Kitchenette |
No |
|
| Security & Safety |
|
|
| - Peep Hole |
Yes |
|
| - Security Bar/Chain |
Yes |
|
| - Smoke Detector |
Yes |
|
| - Sprinklers |
Yes |
|
|
The Room Facilities described in this section relate only to the Room Type and Room Number identified in the Room Type Section above and are offered as a guide only. Room Facilities may vary from Room to Room and Room Type to Room Type.
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