HILTON MELBOURNE SOUTH WHARF

Location 2 Convention Ctr Place South Wharf
Melbourne VIC 3006
Phone +61 3 9027 2000
fax +61 3 9027 2001
Check-in 3:00 PM
Check-out 11:00 AM

OVERALL PRAISE® RATING

79.42

very good

PRAISE® RATING SUB GROUPS

CUSTOMER SERVICE

77.42

very good

FACILITIES & INCLUSIONS

76.98

very good

ROOM SATISFACTION

84.50

excellent

FOOD & BEVERAGE

81.80

excellent

SECURITY & SAFETY

97.28

excellent


PRAISE® RATING INDIVIDUAL CATEGORY

TELEPHONE RESERVATION 42 SATISFACTORY
ARRIVAL & CHECK IN 92 EXCELLENT
LUGGAGE ON ARRIVAL 95 EXCELLENT
CAR PARKING 82 EXCELLENT
ROOM 75 GOOD
ROOM SERVICE - FOOD & BEVERAGE 77 VERY GOOD
ROOM SERVICE - SERVICE PERFORMANCE 83 EXCELLENT
BREAKFAST (IN ROOM) - FOOD & BEVERAGE 85 EXCELLENT
BREAKFAST (IN ROOM) - SERVICE PERFORMANCE 85 EXCELLENT
BREAKFAST (IN RESTAURANT) - FOOD & BEVERAGE 82 EXCELLENT
BREAKFAST (IN RESTAURANT) - SERVICE PERFORMANCE 90 EXCELLENT
CONCIERGE 80 VERY GOOD
HOUSEKEEPING 86 EXCELLENT
RESTAURANT - FOOD & BEVERAGE (NON BUFFET MEAL) 79 VERY GOOD
RESTAURANT - SERVICE PERFORMANCE (NON BUFFET MEAL) 71 GOOD
BUSINESS CENTRE / FACILITIES 64 SATISFACTORY
GYMNASIUM 80 VERY GOOD
HOTEL BAR 90 EXCELLENT
PUBLIC TOILETS 62 SATISFACTORY
HOTEL SECURITY 100 EXCELLENT
LUGGAGE ON DEPARTURE 85 EXCELLENT
CHECK OUT 81 EXCELLENT
HOTEL ACCOUNT 75 GOOD
HOTEL STAFF 65 SATISFACTORY

FEATURES FACTS & FIGURES

 
FEATURES FACTS & FIGURES   The Hilton Melbourne South Wharf Hotel is located on the South Bank of the Yarra River and is adjacent to the Melbourne Convention and Exhibition Centre. On the edge of the Melbourne CBD, The Hilton Melbourne South Wharf Hotel is just a short walk to the City Centre and shopping precinct, Crown Casino and all of the attractions of South Bank. The Hilton Melbourne South Wharf Hotel features 396 Guestrooms, of which guests have a choice of King Hilton Guestrooms, Twin Hilton Guestrooms, Deluxe and Executive Rooms, Suites and Two Bedroom Apartments. Distance from Melbourne Tullamarine Airport: 25KM / 16MI.   

HOTEL FACILITIES

   
24 hour Front Desk Yes    
Car Parking Yes  Not Operated By The Hilton Melbourne South Wharf Hotel. 
- On Site Yes    
- Off Site N/A    
- Security Yes    
- Undercover Yes    
Valet Parking Available Yes    
Porterage Available Yes    
Disabled Facilities Yes    
Non-smoking Floors Yes    
Lift/Elevator Yes    
Restaurant Yes  Nuevo 37 & Caffe Cino Are Located On The Ground Floor Of The Hilton Melbourne South Wharf Hotel. 
Bar/Lounge Yes  Sotano Wine & Tapas Bar Located On The Ground Floor Of The Hilton Melbourne South Wharf Hotel. 
Room Service Yes  24 Hour Room Service Is Available At The Hilton Melbourne South Wharf Hotel. 
Concierge Yes    
Day Spa & Health Club No    
Gym/Fitness Room Yes  Located On Level 4 Of The Hilton Melbourne South Wharf Hotel. 
Swimming Pool No    
- Heated N/A    
- Indoor N/A    
- Outdoor N/A    
Spa No    
- Heated N/A    
- Indoor N/A    
- Outdoor N/A    
Sauna No    
Club Floor Yes  Executive Floor With Private Executive Lounge. Located On Level 4 Of The Hilton Melbourne South Wharf Hotel. 
Business Centre / Facilities Yes  Located On Level 4 Of The Hilton Melbourne South Wharf Hotel. 
Internet Facilities Yes  Broadband. 
Conference & Meeting Facilities Yes    
Dry Cleaning/Laundry Service Yes    

ROOM TYPE

 
Room Type   King Hilton Guestroom 
Room Description   Room Number 820 Non Smoking City View 

ROOM FACILITIES

   
Docking Station    
Tea Cofee Making Facilities Yes  
Mini Bar Yes  
Air Conditioning Yes  
- Reverse Cycle Yes  
Opening Windows No  
Balcony No  
Writing Desk Yes  
Internet Access Yes Broadband Internet Access Available. Charges Apply.
Television Yes  
In House Movies Yes  
Pay/Cable television Channels Yes  
Compact Disk Player No  
DVD Player No  
VCR Player No  
Playstation No  
Clock Yes  
Radio Yes  
In Room Safe Yes  
Bath Yes  
Spa Bath No  
Separate Shower Yes  
Hairdryer Yes  
Bathrobes Yes  
Scuffs No  
Ironing Equipment Yes Steam Iron & Ironing Board.
Kitchen Facilities    
- Full Kitchen No  
- Kitchenette No  
Security & Safety    
- Peep Hole Yes  
- Security Bar/Chain Yes  
- Smoke Detector Yes  
- Sprinklers Yes  
The Room Facilities described in this section relate only to the Room Type and Room Number identified in the Room Type Section above and are offered as a guide only. Room Facilities may vary from Room to Room and Room Type to Room Type.