| TELEPHONE RESERVATION |
85 |
EXCELLENT |
| ARRIVAL & CHECK IN |
56 |
SATISFACTORY |
| LUGGAGE ON ARRIVAL |
65 |
SATISFACTORY |
| CAR PARKING |
100 |
EXCELLENT |
| ROOM |
72 |
GOOD |
| ROOM SERVICE - FOOD & BEVERAGE |
67 |
GOOD |
| ROOM SERVICE - SERVICE PERFORMANCE |
67 |
GOOD |
| BREAKFAST (IN ROOM) - FOOD & BEVERAGE |
79 |
VERY GOOD |
| BREAKFAST (IN ROOM) - SERVICE PERFORMANCE |
100 |
EXCELLENT |
| BREAKFAST (IN RESTAURANT) - FOOD & BEVERAGE |
64 |
SATISFACTORY |
| BREAKFAST (IN RESTAURANT) - SERVICE PERFORMANCE |
60 |
SATISFACTORY |
| CONCIERGE |
70 |
GOOD |
| HOUSEKEEPING |
60 |
SATISFACTORY |
| RESTAURANT - FOOD & BEVERAGE (BUFFET MEAL) |
79 |
VERY GOOD |
| RESTAURANT - SERVICE PERFORMANCE (BUFFET MEAL) |
53 |
SATISFACTORY |
| BUSINESS CENTRE |
67 |
GOOD |
| POOL AREA |
49 |
SATISFACTORY |
| GYMNASIUM |
86 |
EXCELLENT |
| HOTEL BAR |
75 |
GOOD |
| PUBLIC TOILETS |
62 |
SATISFACTORY |
| HOTEL SECURITY |
65 |
SATISFACTORY |
| LUGGAGE ON DEPARTURE |
80 |
VERY GOOD |
| CHECK OUT |
90 |
EXCELLENT |
| HOTEL ACCOUNT |
68 |
GOOD |
| HOTEL STAFF |
57 |
SATISFACTORY |